...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Knowledge and Process Management: The Journal of Corporate Transformation >Assessing the impact of customer knowledge management on organizational performance
【24h】

Assessing the impact of customer knowledge management on organizational performance

机译：评估客户知识管理对组织绩效的影响

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

>This study aims to discover how customer knowledge management (CKM) enhances organizational performance. For this purpose, a process‐oriented framework is developed to examine the relationship among organizational knowledge infrastructure, CKM processes, CKM capabilities, and organizational performance. Organizational knowledge infrastructure includes both “customer relationship management infrastructure” and “knowledge management infrastructures.” The balanced scorecard dimensions are used for measuring organizational performance. Based on process‐oriented approach, infrastructures enhance CKM capabilities through CKM processes and consequently improve firm performance. The research framework is evaluated by a questionnaire survey in 51 software companies in Iran. The empirical work indicated that constructed measures demonstrate the key psychometric properties including reliability and validity. The findings also demonstrate mediating role of CKM processes and CKM capabilities on the relationship between CKM and organizational performance. It means that firms with improved CKM process capabilities enjoy better organizational performance.
机译： >本研究旨在发现客户知识管理（CKM）如何增强组织绩效。为此目的，开发了一种面向过程的框架，以检查组织知识基础设施，CKM进程，CKM功能和组织性能之间的关系。组织知识基础设施包括“客户关系管理基础设施”和“知识管理基础架构”。平衡记分卡尺寸用于测量组织性能。基于面向过程的方法，基础设施通过CKM流程提高CKM功能，从而提高了公司性能。研究框架是通过伊朗51家软件公司的调查问卷调查评估。实证工作表明，构造的措施证明了包括可靠性和有效性的关键心动测量特性。调查结果还展示了CKM过程和CKM能力对CKM与组织绩效之间关系的调解作用。这意味着具有改进的CKM过程功能的公司享有更好的组织性能。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号