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首页> 外文期刊>Knowledge and Process Management: The Journal of Corporate Transformation >Evaluating the impact of Uber on London's taxi service: A strategic review
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Evaluating the impact of Uber on London's taxi service: A strategic review

机译：评估优步对伦敦的出租车服务的影响：战略审查

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>This paper considers how London's private hire vehicle (PHV) industry and the regulatory authority, Transport for London, can react to Uber's well‐funded, aggressive entry into the marketplace, outlines the new challenges they face, and describes the strategic directions that are available to the PHV industry for their survival. >Using a narrative enquiry, the study explores the impact from the co‐evolution of 3 megatrends (information and communication technology advancement, paradigm change, and public preferences) to understand and interpret the methods being deployed to compete, issues faced by drivers, stakeholders' perceptions of regulations, and the options for the future direction of the industry. >The research concludes that the impact has been profound, with themes emerging such as passenger safety, driver employment status, sustaining operators' service levels, and regulatory changes. Moreover, there is a premise that short‐term planning is dominant, which raises concerns regarding the move towards electric and autonomous vehicles. >The research also recommends practical methods for small private hire operators to review their business models in the form of a roadmap. >An app is also proposed in order to aid in implementing a stakeholder engagement strategy and to manage future regulatory requirements. >Finally, suggestions are made for further research to identify the future direction of London's PHV industry, considering the Mayor of London's draft transport strategy, and to clarify drivers' employment status. >The paper may be useful to taxi service operators and regulators in other international cities that are faced with the disruptive nature of smartphone technology to their traditional working practices.
机译： >本文考虑了伦敦私人租赁车辆（PHV）行业和监管机构，伦敦运输，可以对Uber提供资金的好评，积极进入市场，概述了他们面临的新挑战，并描述了战略方向这适用于PHV行业的生存。 >使用叙述询问，该研究探讨了3兆元的共同演进（信息和通信技术进步，范式变革和公共偏好）的影响，以了解和解释部署的方法，司机面临的问题，利益相关者的法规看，以及业内未来方向的选择。

研究结论是，影响是深刻的，主题是乘客安全，驾驶员就业状况，维持经营者的服务水平和监管变革。此外，短期规划占主导地位的前提，这提出了对电动和自主车辆移动的担忧。 >该研究还建议小型私人租用运营商的实用方法以路线图的形式审查其业务模式。 >还提出了一个应用程序，以帮助实施利益攸关方参与策略并管理未来的监管要求。 >最后，考虑到伦敦的运输战略的市长，并澄清司机就业地位，建议识别伦敦PHV行业的未来方向，以确定伦敦PHV行业的未来方向。 >本文可能对其他国际城市的出租车服务运营商和监管机构有用，这些城市面临着智能手机技术的破坏性，传统的工作实践。

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