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Quality assessment of Physical Education in Shahriar city based on SERVQUAL model

机译：基于Servqual模型的石岩市体育质量评估

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The objective was to assess the quality of Physical Education in secondary schools of Shahriar city using the SERVQUAL model. The sample consisted of 336 (217 males and 119 females) secondary school students of Shahriar in 2019-2020. The distribution of the students was: 166 students (49.4%) of tenth grade, 132 students (39.5%) of eleventh grade and 38 students (11.1%) of twelfth grade. An adaptation of SERVQUAL questionnaire was the instrument used, with the title "Quality of Service in Physical Education" (Cronbach's alpha=0.949). Data were analyzed with SPSS 16. The quality of the desirable educational services was significantly (p<0.01) higher than the quality of the available educational services in all the dimensions studied: Tangibles, Reliability, Responsiveness, Assurance, Empathy. For tenth grade students, the most important dimension was tangibles and the least important was responsiveness. For eleventh grade students, the most important dimension was assurance and the least important was responsiveness. For twelfth grade students, the most important dimension was assurance and the least important was empathy. The findings of this study can be used to improve education quality in schools, particularly in Physical Education.
机译：目的是利用ServQual模型评估石英城中中学体育质量。该样本由2019 - 2019年的Shahriar的336名（217名男性和119名女性）中学生组成。学生的分布是：十五年级的166名学生（49.4％），132名学生（39.5％）的十一年级和38名学生（11.1％）的第十二年级。 ServQual问卷的适应是使用的仪器，具有“体育教育的服务质量”（Cronbach的Alpha = 0.949）。通过SPSS分析数据16.所需教育服务的质量显着（P <0.01）高于所学习的所有尺寸的可用教育服务的质量：切屑，可靠性，响应性，保证，同理化的所有尺寸。对于十年级学生来说，最重要的维度是切片，最​​不重要的是响应性。对于十一年级学生来说，最重要的维度是保证，最不重要的是响应性。对于第十二年级的学生来说，最重要的维度是保证，并且最不重要的是移情。本研究的调查结果可用于提高学校的教育质量，特别是在体育教育中。

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