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The Emotional Labor of Personal Grief in Palliative Care: Balancing Caring and Professional Identities

机译：姑息治疗中个人悲伤的情感劳动：平衡关怀和专业身份

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The paid provision of care for dying persons and their families blends commodified emotion work and attachments to two often-conflicting role identities: the caring person and the professional. We explore how health care employees interpret personal grief related to patient death, drawing on interviews with 12 health care aides and 13 nurses. Data were analyzed collaboratively using an interpretively embedded thematic coding approach and constant comparison. Participant accounts of preventing, postponing, suppressing, and coping with grief revealed implicit meanings about the nature of grief and the appropriateness of grief display. Employees often struggled to find the time and space to deal with grief, and faced normative constraints on grief expression at work. Findings illustrate the complex ways health care employees negotiate and maintain both caring and professional identities in the context of cultural and material constraints. Implications of emotional labor for discourse and practice in health care settings are discussed.
机译：垂死的人和他们的家庭的有待支付提供给予商品的情感工作和对两个经常相互矛盾的角色身份的依恋：关怀人和专业人士。我们探讨了医疗保健员工如何解释与患者死亡有关的个人悲伤，借鉴12个医疗保健助手和13名护士的访谈。使用解释性地嵌入的主题编码方法和恒定的比较协同分析数据。预防，推迟，抑制和应对悲伤的参与者叙述揭示了关于悲伤性质的隐含含义和悲伤展示的适当性。员工经常努力寻找处理悲伤的时间和空间，并面临工作中悲伤表达的规范制约因素。调查结果说明了医疗保健员工在文化和物质限制范围内谈判和维持关怀和专业身份的复杂方式。讨论了情绪劳动对卫生保健环境中的话语和实践的影响。

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