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首页> 外文期刊>The Australian and New Zealand journal of psychiatry >Frequent callers to crisis helplines: Who are they and why do they call?
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Frequent callers to crisis helplines: Who are they and why do they call?

机译:频繁的呼叫者对危机的提示:他们是谁以及他们为什么打电话?

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摘要

Objective: Frequent callers present a challenge for crisis helplines, which strive to achieve optimal outcomes for all callers within finite resources. This study aimed to describe frequent callers to Lifeline (the largest crisis helpline in Australia) and compare them with non-frequent callers, with a view to furthering knowledge about models of service delivery that might meet the needs of frequent callers.
机译:目的:频繁的来电者对危机舵机提出了挑战,这争取有限资源内所有呼叫者的最佳结果。 本研究旨在描述频繁的呼叫者对救生林(澳大利亚最大的危机热线),并将它们与非常见的呼叫者进行比较,以便进一步了解可能符合频繁呼叫者需求的服务型号的知识。

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