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Benchmarking Australian mental health court liaison services - results from the first national study

机译:基准澳大利亚精神健康法院联络服务 - 来自第一个国家研究的结果

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摘要

Mental health court liaison services (CLS) are a key component of the forensic mental health sector in Australia with a service present in each state and territory to identify and treat those with mental illness in contact with the courts. To date, limited research has been undertaken into how these services are delivered and which model is most effective. This paper describes the process and outcomes of the first national collaboration to trial a set of key performance indicators (KPIs) for Australian mental health court liaison services (CLS) using a benchmarking model. A set of nationally endorsed KPIs were found to be useful and relevant to policy and practice in terms of enabling services to compare resources and highlight areas for quality improvement. Wide variation in performance across services was observed. The ability of smaller services to provide data emerged as an issue, with several identifying the need to improve reporting capability. Benchmarking of specialised forensic mental health services was found to be a valuable process for services. Future collaborations for CLS may include refinements to the KPIs and will continue to enhance the knowledge base of this specialised area of forensic mental health service provision.
机译:心理健康法院联络服务(CLS)是澳大利亚法医心理卫生部门的关键组成部分,每个州和领土都有服务,以确定和治疗与法院接触的精神疾病。迄今为止,已经开展了有限的研究,以如何交付这些服务以及哪种模型最有效。本文介绍了使用基准模型试验澳大利亚精神健康法院联络服务(CLS)的一套关键绩效指标(KPI)的第一批国家合作的过程和结果。发现一套全国赞同的KPI是有用的,与政策和实践有用,并有助于使服务进行比较资源和突出显示质量改进。观察到各种业绩的广泛变化。较小服务提供数据作为一个问题的能力,有几个标识需要提高报告能力的必要性。发现专门的法医精神卫生服务的基准是一个有价值的服务过程。 CLS的未来合作可能包括对KPI的改进,并将继续加强本专业领域的法医卫生服务条款的知识库。

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