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Lean Six Sigma in financial services industry: a systematic review and agenda for future research

机译：金融服务业的贫民六西格玛：未来研究的系统审查和议程

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摘要

The purpose of this paper is to explore the trend and most common themes about Lean Six Sigma (LSS) implementation in the finance sector, and also to identify gaps in the themes that may be preventing organisations from identifying benefits from their LSS strategy and developing an agenda for future research on LSS themes. The following research is based on a systematic literature review of 30 papers that were published on LSS in the finance sector, from 2005 to 2015. Many issues and important themes have emerged, which are benefits, motivation factors, limitations and reasons for implementing LSS in financial organisations. Review identified many gaps and limitations that need to be explored as future research since little have been written on LSS as a holistic strategy for business improvement. It is important for practitioners to be aware of LSS benefits, limitations and motivating factors before starting the implementation process. This paper is based on a comprehensive literature review which gives an opportunity to LSS researchers to understand some common themes about LSS implementation in depth. In addition, by highlighting gaps in the current literature and proposing an agenda for future research saves time and effort for readers looking to research topics within LSS.
机译：本文的目的是探讨融资部门贫民六西格玛（LSS）实施的趋势和最常见的主题，并识别可能阻止组织识别其LSS战略和发展的主题的差距未来对LSS主题研究的议程。以下研究基于2005年至2015年在金融部门的LSS上发表的30篇论文的系统文献综述。出现了许多问题和重要主题，这是福利，动机因素，实施LSS的界限和原因金融组织。审查确定了许多需要探索的差距和限制，因为未来的研究是因为LSS少量写作作为业务改进的整体战略。在开始实施过程之前，从业人员会意识到LSS福利，限制和激励因素是重要的。本文基于一个全面的文献综述，它为LSS研究人员提供了一个关于LSS在深度实施的一些共同主题的机会。此外，通过突出目前文献中的差距，提出未来研究的议程，为读者寻求期待LSS内的研究主题的读者节省了时间和努力。

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