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Antecedents of patients’ trust in pharmacists: empirical investigation in the United Arab Emirates

机译：患者在药剂师信任的前进者：阿拉伯联合酋长国的实证调查

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Abstract Objectives To empirically identify the antecedents that influence patients trust in pharmacists. Methods A survey was conducted among 500 patients who visited community pharmacies in Al Ain City, United Arab Emirates. The questionnaire included the measures for constructs such as patients’ perception of pharmacist communication, pharmacists’ technical competence, medication self‐efficacy, satisfaction with pharmacy and trust in pharmacists. Key findings The data were analysed using partial least‐squares structural equation?modelling approach to check the validity and reliability of the measures and to validate the proposed hypotheses of the study. Pharmacist communication, pharmacists’ technical competence, satisfaction with pharmacy and patients’ medication self‐efficacy were found to significantly influence patients’ trust in pharmacists. Conclusion This study is the first one that has empirically identified the antecedents of trust in pharmacists. The study has established that patients’ perception of pharmacist communication and pharmacists’ technical competence positively influence trust in pharmacists as antecedents but not constitute trust itself as had been found in the previous research. Apart from enhancing pharmacists’ technical competence and communication, the pharmacy organizations and policymakers should improve patients’ satisfaction with pharmacy and patients’ medication self‐efficacy to enhance patients’ trust in pharmacists.
机译：摘要目标是凭经验识别影响患者在药剂师信任的前提。方法在阿拉伯联合酋长国Al Ain City访问社区药房的500名患者中进行了调查。调查问卷包括患者患者对药剂师通信，药剂师的技术能力，药物自我效力，与药房的满意度等措施的措施，以及药剂师的信任。主要发现使用部分最小二乘结构方程分析数据？建模方法检查措施的有效性和可靠性，并验证研究的提出假设。药剂师沟通，药剂师的技术能力，对药房和患者的药物治疗自我疗效的满意度被发现显着影响患者对药剂师的信任。结论本研究是第一个经验证明在药剂师信任的前提。该研究已经确定，患者对药剂师沟通和药剂师的看法的技术能力积极地影响药剂师的信任作为前一种，而不是在以前的研究中发现的信任本身。除了提高药剂师的技术能力和沟通之外，药房组织和政策制定者应提高患者对药房和患者药物的满意度自我效能，以提高患者对药剂师的信任。

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