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首页> 外文期刊>Health & social care in the community >Senior manager decision‐making and interactions with frontline staff in intellectual disability organisations: A Delphi study
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Senior manager decision‐making and interactions with frontline staff in intellectual disability organisations: A Delphi study

机译：高级经理决策和与智力残疾组织的前线员工的互动：Delphi研究

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Abstract Very little is known of the activities of the most senior managers in organisations providing social care in the community to people with intellectual disabilities. Yet the importance of the focus and activities of senior managers in directing and supporting staff practice and staff experiences is likely to be central to an organisation's functioning and support provided for staff and service users. This study employed Delphi methodology with a panel of 11 senior managers, mostly chief executives, managing small to very large organisations providing support for people with intellectual disabilities, in the UK. Answering three rounds of questions, senior managers described their face‐to‐face and non‐face‐to‐face contacts with staff and decision‐making. Narrative data were subject to quantitative and thematic analysis. In the last round, themes were subject to quantitative analysis. Most contacts between senior managers and staff were in formal structured contexts and all managers used social media to promote the organisations' ambitions?regarding good practice. The panel focused upon accessing and understanding the informal aspects of their organisations and staff factors. Decisions were both short‐term reactive and long‐term strategic and an effort to link these was felt to improve organisational functioning. A framework for understanding senior managers' activities emerged showing two sources of demands and opportunity, extra‐organisational focused upon meeting legal and regulatory demands and intra‐organisational focused upon understanding and influencing informal staff practices/experiences and cultures within their organisations.
机译：摘要众所周知，组织中最高级管理人员的活动均为社区社区提供社会关怀的活动。然而，重点和高级管理人员在指导和支持员工实践和工作人员经验中的重要性可能是一个组织的运作和支持，为员工和服务用户提供的核心。本研究采用了Delphi方法与11名高级管理人员，主要是主要高管的小组，管理小于英国为具有智力残疾人提供支持的小组。回答三轮问题，高级管理人员描述了他们与员工和决策的面对面和非面对面的联系人。叙述数据受定量和主题分析。在最后一轮中，主题受定量分析。高级管理人员和工作人员之间的大多数联系人都是正式的结构化背景，所有经理使用社交媒体促进组织的野心？关于良好的做法。小组致力于访问和理解其组织和员工因素的非正式方面。决定既是短期反应和长期战略，也认为有努力改善组织运作。理解高级管理人员活动的框架出现了显示两个需求和机遇来源，额外组织的重点关注在谅解和影响其组织内的非正式员工实践/经验和文化时，致力于达到法律和监管需求和组织的内部。

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