Adams Animal Center was growing by leaps and bounds. The practice's owner, HowardAdams, DVM, fondly remembered the days of medical challenges and fraternizing with his clients. Those days were now gone. The practice had grown to a staff of five veterinarians, 20 technicians and five receptionists. Now, Dr. Adams was not only chal-* lenged by medical mysteries—but by human resource issues and the drive to maintain practice growth. For the time being, human resource management was being handled by his very capable administrative assistants.
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