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Evaluating the Effectiveness of Performance Management: A 30-Year Integrative Conceptual Review

机译:评估绩效管理的有效性:30年的综合性概念审查

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摘要

This integrative conceptual review is based on a critical need in the area of performance management (PM), where there remain important unanswered questions about the effectiveness of PM that affect both research and practice. In response, we create a theoretically grounded, comprehensive, and integrative model for understanding and measuring PM effectiveness, comprising multiple categories of evaluative criteria and the underlying mechanisms that link them. We then review more than 30 years (1984-2018) of empirical PM research vis-a-vis this model, leading to conclusions about what the literature has studied and what we do and do not know about PM effectiveness as a result. The final section of this article further elucidates the key "value chains" or mediational paths that explain how and why PM can add value to organizations, framed around three pressing questions with both theoretical and practical importance (How do individual-level outcomes of PM emerge to become unit-level outcomes? How essential are positive reactions to the overall effectiveness of PM? and What is the value of a performance rating?). This discussion culminates in specific propositions for future research and implications for practice.
机译:这种综合概念审查是基于绩效管理领域(PM)的关键需求,在那里仍然存在关于影响研究和实践的PM的有效性的重要问题。作为响应,我们创建理论上接地,全面和综合的模型,用于了解和测量PM有效性,包括多个类别的评估标准和链接它们的潜在机制。然后,我们审查了30多年(1984-2018)的经验下午研究了这一模型,导致了关于文学研究的内容以及我们所做的事情,并且不知道PM有效性的结论。本文的最后一部分进一步阐明了解释PM如何以及为什么为组织增加价值的关键“价值链”或媒体路径,围绕理论和实践意义(PM的个人级别结果)围绕三个紧迫问题成为单位级别的结果?对PM整体有效性的积极反应有多重要?绩效评级的价值是多少?)。本次讨论有人在特定主张中讨论未来的研究和对实践的影响。

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