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Investigating the role of EFQM enablers in innovation performance

机译：调查EFQM推动者在创新绩效中的作用

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Purpose - The purpose of this paper is to develop a conceptual framework to investigate how the European Foundation for Quality Management (EFQM) excellence model enablers influence the four types (product, process, organizational and marketing) of innovation performance of a manufacturing firm. Design/methodology/approach - The study uses survey data from a sample of 580 manufacturing firms in Greece and employs structural equation modeling to test the developed hypotheses. Findings - The results reveal that enablers of the EFQM model are either directly or indirectly associated with the four types of innovation. Furthermore, the findings show that it is essential for a firm to manage all the facilitating enablers included in the EFQM model, since they cannot boost innovation when implemented in isolation. Research limitations/implications - The sample is limited to one country (Greece). In addition, researchers have to assess the same relationships considering the effect of external factors such as environmental uncertainty. The potential consequences of enablers on innovation performance may be mediated by customer or people results. Practical implications - The empirical findings of the present study help managers to develop the appropriate quality strategies and allocate the respective resources according to the desired type of innovation. Originality/value - Based on the multi-dimensional structure of quality, this empirical study determines the contribution of EFQM model enablers to specific innovation performance dimensions of manufacturing companies.
机译：目的 - 本文的目的是制定一个概念框架，调查欧洲质量管理基础（EFQM）卓越模型推动者如何影响制造公司的创新绩效的四种类型（产品，过程，组织和营销）。设计/方法/方法 - 该研究使用来自希腊580个制造公司的样本的调查数据，采用结构方程模型来测试开发的假设。结果 - 结果表明，EFQM模型的推动者直接或间接与四种类型的创新相关联。此外，调查结果表明，公司必须管理EFQM模型中包含的所有促进启动器，因为它们在孤立实施时无法提高创新。研究限制/含义 - 样品仅限于一个国家（希腊）。此外，研究人员必须评估同样的关系，考虑到环境不确定性等外部因素的影响。推动者对创新绩效的潜在后果可能由客户或人民介绍。实际意义 - 本研究的实证调查结果帮助管理者制定适当的质量战略，并根据所需的创新类型分配各自的资源。原创性/价值 - 基于质量的多维结构，本实证研究确定了EFQM模型使能器的贡献能使制造公司的特定创新性能维度。

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