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Workflow Interruptions and Employee Work Outcomes: The Moderating Role of Polychronicity

机译:工作流程中断和员工工作结果:多档的调节作用

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摘要

Workflow interruptions are one of the most commonly experienced stressors at work. This research expands existing literature on workflow interruptions in a diary field study. We apply a within-person approach and investigate detrimental effects of daily workflow interruptions on both daily satisfaction with performance and daily emotional exhaustion. Furthermore, we introduce polychronicity (the trait-like preference of a person to deal with several activities at the same time) as a buffering factor in this relationship. Results of the diary study with knowledge workers over 5 consecutive working days (N = 149, 644 daily observations) showed that on days on which participants experienced a large amount of workflow interruptions, they reported lower levels of satisfaction with their performance and higher levels of emotional exhaustion on that same day. Polychronicity failed to moderate the positive association between interruptions and emotional exhaustion. However, polychronicity significantly moderated the negative association between daily interruptions and daily satisfaction with participants' own performance in a way that for people ranking high on polychronicity this negative association was dissolved.
机译:工作流程中断是工作中最常见的压力源之一。本研究扩大了现有文学在日记田间研究中的工作流程中断。我们在内部接种方面应用,并调查日常工作流中断对日常满足的不利影响,性能和日常情绪耗尽。此外,我们引入多档(一个人的特质偏好,同时处理几个活动)作为这种关系的缓冲因子。与知识工作者的日记研究结果连续5个工作日(n = 149,644日,644日观察)表明,在参与者经历大量工作流程中断的日子上,他们报告了与他们的性能和更高水平的满意度较低当天的情绪疲惫。多重程度未能缓解中断与情绪耗尽之间的正交关系。然而,多重程度显着调节日常中断与参与者自身性能之间的负关联,以至于对于在多档的人们排名高,这种负关联进行溶解。

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