The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

Gillespie Alex; Reader Tom W.

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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

机译：医疗保健投诉分析工具：用于服务监控和组织学习的方法的开发和可靠性测试

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Background Letters of complaint written by patients and their advocates reporting poor healthcare experiences represent an under-used data source. The lack of a method for extracting reliable data from these heterogeneous letters hinders their use for monitoring and learning. To address this gap, we report on the development and reliability testing of the Healthcare Complaints Analysis Tool (HCAT).

机译：背景患者和他们的拥护者写的抱怨他们医疗保健经验差的投诉信代表了未充分利用的数据源。从这些异构字母中提取可靠数据的方法的缺乏阻碍了它们用于监视和学习。为了解决这一差距，我们报告了医疗保健投诉分析工具（HCAT）的开发和可靠性测试。

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《BMJ quality & safety》 |2016年第12期|共10页
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Gillespie Alex; Reader Tom W.;
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正文语种 eng
中图分类预防医学、卫生学;
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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

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