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首页> 外文期刊>The TQM Journal >Quality management effects on operating theater's productivity: a participatory action research
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Quality management effects on operating theater's productivity: a participatory action research

机译：对操作剧院生产力的质量管理影响：参与式行动研究

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Purpose - The operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a hospital's OT productivity. Design/methodology/approach - The participatory action research approach was used for the intervention. A multidisciplinary quality improvement team was formed. The team improved OT operational processes using an eight-step quality management model. OT's key performance indicators such as surgical cases, surgical cancellation, bill deductions, successful cardiopulmonary resuscitation, patients' complaints and employees' job satisfaction were collected before the intervention and compared with those of after intervention to determine the efficacy of the quality management model. Findings - Applying a quality management strategy increased surgical patients' number by 14.96%, reduced surgery operations cancellation by 146%, and decreased bill deduction by 44.9%. Besides, successful cardiopulmonary resuscitation increased by 21.17%, patients' complaints reduced by 61.5% and, finally, staff satisfaction increased by 15.6%. Improved OT productivity resulted in improved financial performance. As a result, the OT revenue has risen by 68.8%. Originality/value - This study highlights that implementing the right quality management model properly enhances hospitals' productivity. It also offers suggestions on how to implement a quality management model successfully in a hospital setting.
机译：目的——手术室（OT）是资源密集型、成本高昂的，确保其生产率是一个高度优先事项。本研究旨在检验质量管理模式对医院OT生产率的影响。设计/方法/方法——干预采用参与式行动研究方法。成立了一个多学科质量改进小组。该团队使用八步质量管理模型改进了OT运营流程。在干预前收集OT的关键绩效指标，如手术病例、手术取消、账单扣除、心肺复苏成功、患者投诉和员工工作满意度，并与干预后进行比较，以确定质量管理模式的有效性。研究结果——采用质量管理策略，手术患者数量增加了14.96%，取消手术次数减少了146%，账单扣除额减少了44.9%。此外，心肺复苏成功率提高了21.17%，患者投诉减少了61.5%，员工满意度提高了15.6%。加班生产率的提高导致财务业绩的改善。因此，加班费收入增长了68.8%。原创性/价值——这项研究强调，实施正确的质量管理模式可以适当提高医院的生产力。它还提供了如何在医院环境中成功实施质量管理模式的建议。

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