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Rethinking Patient Care Facility Design

机译：重新考虑病人护理设施的设计

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摘要

Much of the input from consumers into the design of a healthcare facility has come from Patient Advisory Panels. These groups usually have a vested interest in the organization, which is why they are on the panels. For several of our recent healthcare projects, we have engaged patients, family and staff using digital tools. In the past, we used a combination of videos and on-line surveys, but the problem was with the questions that were asked and the way responses had to be scripted. New digital visual tools allow us to ask open-ended questions that lead to a more informed discussion. The digital tools also facilitate responses from children and teenagers, as well as from persons whose first language isn't English or French. Recently, we worked with a large group of patients at a major children's hospital as part of a redevelopment. One of the tools was to have children and teenagers design their ideal patient bedrooms. Multiple children moved the family sleep sofa immediately adjacent to the patient bed. The digital tool encouraged respondents to explain why. The answer: "When I wake up at night, I need to be able to touch my Mom (or my Dad) so that I'm not scared." We rethought the room design to movable sleep sofas that patients could relocate beside the bed or place near the window.
机译：从消费者的输入到设计来自病人的医疗设施咨询小组。组织中的既得利益,这就是为什么他们在面板。患者医疗项目,我们已经订婚了,家庭和工作人员使用数字工具。过去,我们用视频和在线的组合调查,但问题是问题被要求和反应的方式照本宣科。问开放式的问题,导致更多明智的讨论。促进儿童和青少年的响应,以及人的第一语言不是英语或法语。一大群病人在一个主要的儿童医院作为重建的一部分。设计工具是儿童和青少年他们的理想病人卧室。把家庭相邻立即睡沙发病人床上。受访者解释为什么。晚上醒来,我需要能够碰我妈妈(或爸爸),所以我不害怕。”重新考虑这个房间设计活动睡沙发病人可以安置在床上或旁边靠近窗户的地方。

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