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首页> 外文期刊>Health services management research: an official journal of the Association of University Programs in Health Administration >The stranger in my room: The fellow patient as the fourth dimension of patient satisfaction
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The stranger in my room: The fellow patient as the fourth dimension of patient satisfaction

机译：陌生人在我的房间的病人的第四维度的病人满意度

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Objective To test the hypothesis that the fellow patient is a relevant dimension of patient satisfaction and has a notable influence on patient evaluations of hospitals. Data sources/study setting An empirical survey was conducted to collect primary data. In the study, patients in German hospitals were asked about their perceived satisfaction with fellow patients, physicians, nursing staff, and facilities. Study design Linear regression models were used to estimate the influence of each dimension on patient satisfaction. Various quality criteria further confirmed the quality of the extended patient satisfaction model. Principal findings The study confirmed fellow patient influence as a fourth dimension of patient satisfaction. The fellow patient had the highest impact on patient satisfaction and increases the variance of the patient satisfaction model significantly. Conclusion The findings suggest that patient satisfaction models should include the fourth dimension, "fellow patient." In addition to the impact of the other satisfaction dimensions, both studies highlighted the significant influence of the fellow patient on patient satisfaction. Moreover, hospital managers should try to use the impact of the fellow patient to create satisfaction, which would benefit both hospitals and patients.
机译：目的:测试的假设的病人是病人的相关尺寸满意度和有一个显著的影响医院的病人评估。来源/设置实证调查研究进行收集原始数据。病人在德国医院被问及他们认为满意的家伙患者、医生、护理人员和设施。被用来估计的影响对病人的满意度的维度。质量标准进一步确认的质量延长病人满意度模型。主要研究结果证实了的病人作为一个第四维度的影响病人的满意度。影响病人满意度和最高增加病人的方差满意度显著模型。研究结果表明,病人满意度模型应该包括第四维:“同胞病人。”满意度维度,这两项研究突出显示的重大影响的病人对病人的满意度。经理应该使用的影响其他病人创造满意,将医院和患者获益。

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