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Service Innovativeness and Innovation Success in Technology-based Knowledge-Intensive Business Services: An Intellectual Capital Approach

机译：基于技术的知识密集型业务服务中的服务创新和创新成功：一种智力资本方法

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摘要

This paper analyzes the influence of the three components of intellectual capital (human, social and organizational) and intensity in collaboration with clients on service innovativeness in knowledge-intensive business services (KIBS). It also includes a discussion on the impact of both service innovativeness and intensity in collaboration with clients on innovation success. An empirical study is conducted on a sample of companies belonging to two technology-based KIBS industries: software and R&D services. The results suggest that the positive effect of human capital on service innovativeness is moderated by intensity in collaboration with clients, being human capital enhanced by organizational and social capital. The effect of social capital on service innovativeness is partially mediated by human capital and also moderated by intensity in collaboration with clients. Finally, service innovativeness positively affects innovation success, while intensity in collaboration with clients has a higher effect.
机译：本文分析了知识资本的三个组成部分（人力，社会和组织）以及与客户合作的强度对知识密集型业务服务（KIBS）中服务创新的影响。它还讨论了服务创新性和强度与客户合作对创新成功的影响。对属于两个基于技术的KIBS行业的公司的样本进行了实证研究：软件和研发服务。结果表明，人力资本对服务创新的积极影响可以通过与客户合作的强度来缓和，而人力资本则可以通过组织和社会资本得到增强。社会资本对服务创新的影响部分是由人力资本介导的，也有与客户合作强度的减弱。最后，服务创新会积极影响创新成功，而与客户的合作强度会更高。

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