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People Skills: Building Analytics Decision Models That Managers Use-A Change Management Perspective

机译：人际交往能力：建立供经理使用的分析决策模型-变更管理的观点

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摘要

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article examines the increasingly important issue of how to develop prescriptive analytical models, particularly decision support models, that managers will use; suggests that classic operations research and management science model-building principles developed by John Little in the 1960s and 1970s are still applicable today; and examines why they work, based on fundamental principles of OD/change management developed by Kurt Lewin.
机译：这是有关组织开发（OD）的一些最有效的模型，方法和过程的系列文章中的另一篇，也称为变更管理，该学科为致力于解决实际问题的专业人员提供了很多知识。因为它是基于组织的系统观点，所以OD包含了模糊的人员问题的整个领域，这些问题越来越多地决定了实施否则无缺点的技术解决方案的努力的成败。本文探讨了越来越重要的问题，即如何开发管理人员将使用的规范性分析模型，尤其是决策支持模型;约翰·利特尔（John Little）在1960年代和1970年代提出的经典运筹学和管理科学模型构建原则今天仍然适用;并根据Kurt Lewin开发的OD /变更管理的基本原理，研究了它们为何起作用。

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