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Privacy Concerns in Quick Response Code Mobile Promotion: The Role of Social Anxiety and Situational Involvement

机译:快速响应代码移动推广中的隐私问题:社交焦虑和情境参与的作用

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摘要

Drawing upon utility maximization theory, this study examines the consequences of quick response (QR) code mobile promotion in terms of information privacy concerns, defensive responses (intention to protect, fabricate, or withhold), and loyalty. Two contextual variables, social anxiety and situational involvement, are hypothesized as moderators. The main survey employs the scenario method with 667 general consumers in Japan. The results indicate that most of the main effects are supported for both moderators. There are strong interaction effects of social anxiety and situational involvement in intention to protect and intention to fabricate personal information. Our study suggests that QR code promotion is a practical and useful tool for loyalty, and its use may significantly depend on its context, whether physical or psychological.
机译:基于效用最大化理论,本研究从信息隐私问题,防御性响应(意图保护,制造或保留)和忠诚度方面考察了快速响应(QR)代码移动促销的后果。假设有两个上下文变量,社交焦虑和情境参与作为主持人。主要调查采用的是日本667位一般消费者的情景方法。结果表明,两个主持人都支持大多数主要影响。社交焦虑和情境介入在保护个人意图和伪造个人信息方面具有很强的交互作用。我们的研究表明,QR码促销是忠诚度的实用且有用的工具,其使用可能在很大程度上取决于其背景(无论是身体还是心理)。

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