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Determinants of success for application service provider: An empirical test in small businesses

机译：应用服务提供商成功的决定因素：小型企业的经验检验

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Recently, application service provider (ASP), a new rental-based enterprise software business, has become a viable option. Although ASP has the potential to fundamentally change the manner in which IT services are provided for user firms, current ASPs often fail to show robust records in accumulating and maintaining customers. Therefore, this paper attempts to explore the main success factors for ASP-based information systems on the basis of past IS success models. Two hundred and three samples were collected from small and medium enterprises with ASP service experiences. Data analysis using LISREL shows that seven IS success factors-system quality, information quality, service quality, intention to use, user satisfaction, individual benefit, organizational benefit and an additional factor, trust, have good fit with data gathered. These factors, except for system quality, show significant coefficients and explanatory power. Furthermore, it is found that both service quality and information quality are significant for fostering user satisfaction, trust, and intention to use. (c) 2007 Elsevier Ltd. All rights reserved.
机译：最近，应用服务提供商（ASP）是一种新的基于租赁的企业软件业务，已成为可行的选择。尽管ASP有可能从根本上改变为用户公司提供IT服务的方式，但是当前的ASP在累积和维护客户方面常常无法显示出可靠的记录。因此，本文试图在过去的IS成功模型的基础上探索基于ASP的信息系统的主要成功因素。从具有ASP服务经验的中小企业中收集了233个样本。使用LISREL进行的数据分析表明，七个IS成功因素-系统质量，信息质量，服务质量，使用意图，用户满意度，个人利益，组织利益以及附加因素-信任与收集的数据非常吻合。除系统质量外，这些因素显示出显着的系数和解释力。此外，发现服务质量和信息质量对于提高用户满意度，信任度和使用意图都非常重要。 （c）2007 Elsevier Ltd.保留所有权利。

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