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首页> 外文期刊>International journal of human-computer studies >An adaptive e-questionnaire for measuring user perceived portal quality
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An adaptive e-questionnaire for measuring user perceived portal quality

机译：用于测量用户感知门户质量的自适应电子问卷

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摘要

In this paper we describe an adaptive e-questionnaire system that can be used for measuring user feedback concerning the quality of portals and e-services. The proposed system applies three axes of adaptation: based on real-time feedback from users through questionnaires, based on problems encountered by the user and based on metadata of the pages visited by the user. The system is based on a model for adaptive quality measurement (MAQM), which comprises different ontologies including concepts regarding the quality of portal and e-services, the questions and questionnaires, the portal characteristics (e.g. page types), the user behavior and the user-encountered problems. The results of evaluating the system's usefulness in an e-government portal are indicative of the value added of our approach. The user experience associated with the quality assessment process is improved and the portal provider gets better feedback in terms of quantity and quality.
机译：在本文中，我们描述了一种自适应电子问卷调查系统，该系统可用于测量有关门户和电子服务质量的用户反馈。所提出的系统应用了三个适应轴：基于用户通过问卷调查的实时反馈，基于用户遇到的问题以及基于用户访问的页面的元数据。该系统基于自适应质量度量（MAQM）模型，该模型包括不同的本体，包括有关门户和电子服务质量，问题和问卷，门户特征（例如页面类型），用户行为和用户遇到的问题。在电子政务门户中评估系统的实用性的结果表明了我们方法的附加价值。与质量评估过程相关的用户体验得到了改善，门户提供商在数量和质量方面得到了更好的反馈。

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