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首页> 外文期刊>International Journal of Industrial Ergonomics >Development of customer satisfaction models for automotive interior materials
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Development of customer satisfaction models for automotive interior materials

机译：开发汽车内饰材料的客户满意度模型

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摘要

As the functional characteristics of passenger vehicles reach satisfactory levels, customers' concerns with the ergonomic and aesthetic aspects of the interior design have increased. The present study developed satisfaction models of automotive interior materials for six parts including crash pad, steering wheel, transmission gearshift knob, audio panel, metal grain inlay, and wood grain inlay. Based on literature survey, customer reviews on the web, and expert opinions, 8-15 material design variables were defined for the interior parts. The material design characteristics of 30 vehicle interiors were measured and customer satisfaction with the vehicle interiors was evaluated by 30 participants in the 20-30-year-old range. The material design variables were screened by evaluating their statistical, technical, and practical significance and satisfaction models were developed by quantification I analysis. The satisfaction models were used to identify relatively important design variables and preferred design features for the interior parts.
机译：随着乘用车的功能特性达到令人满意的水平，客户对室内设计的人体工程学和美学方面的关注也日益增加。本研究针对六个部分开发了汽车内饰材料的满意度模型，包括防撞垫，方向盘，变速杆​​，音响面板，金属纹理镶嵌和木纹镶嵌。根据文献调查，网络上的客户评论以及专家的意见，为内部零件定义了8-15个材料设计变量。测量了30个汽车内饰的材料设计特征，并由20-30岁年龄段的30名参与者评估了客户对汽车内饰的满意度。通过评估材料设计变量的统计，技术和实际意义来筛选材料设计变量，并通过量化I分析建立满意度模型。满意度模型用于识别相对重要的设计变量和内部零件的首选设计特征。

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