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首页> 外文期刊>International journal of human-computer studies >Misuse of automated decision aids: Complacency, automation bias and the impact of training experience
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Misuse of automated decision aids: Complacency, automation bias and the impact of training experience

机译：滥用自动决策辅助工具：自满，自动化偏差和培训经验的影响

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The present study investigates automation misuse based on complacency and automation bias in interacting with a decision aid in a process control system. The effect of a preventive training intervention which includes exposing participants to rare automation failures is examined. Complacency is reflected in an inappropriate checking and monitoring of automated functions. In interaction with automated decision aids complacency might result in commission errors, i.e., following automatically generated recommendations even though they are false. Yet, empirical evidence proving this kind of relationship is still lacking. A laboratory experiment (N = 24) was conducted using a process control Simulation. An automated decision aid provided advice for fault diagnosis and management. Complacency was directly measured by the participants' information sampling behavior, i.e., the amount of information sampled in order to verify the automated recommendations. Possible commission errors were assessed when the aid provided false recommendations. The results provide clear evidence for complacency, reflected in an insufficient verification of the automation, while commission errors were associated with high levels of complacency. Hence, commission errors seem to be a possible, albeit not an inevitable consequence of complacency. Furthermore, exposing operators to automation failures during training significantly decreased complacency and thus represents a suitable means to reduce this risk, even though it might not avoid it completely. Potential applications of this research include the design of training protocols in order to prevent automation misuse in interaction with automated decision aids. (C) 2008 Elsevier Ltd. All rights reserved.
机译：本研究调查了在与过程控制系统中的决策辅助交互时基于自满和自动化偏见的自动化滥用。检查了预防性培训干预措施的效果，其中包括使参加者面临罕见的自动化故障。自满反映在对自动功能的不适当检查和监视中。与自动决策辅助工具进行交互时，自满情绪可能会导致佣金错误，即遵循自动生成的建议（即使它们是错误的）。但是，仍然缺乏证明这种关系的经验证据。使用过程控制模拟进行了实验室实验（N = 24）。自动决策辅助为故障诊断和管理提供了建议。自满程度是由参与者的信息采样行为直接衡量的，即为了验证自动推荐而采样的信息量。当援助提供错误建议时，评估可能的佣金错误。结果提供了明确的自满证据，反映在对自动化的充分验证中，而佣金错误与自满程度较高相关。因此，佣金错误似乎是可能的，尽管这并不是自满的必然结果。此外，即使在操作人员无法完全避免的情况下，在培训过程中使操作员遭受自动化故障的影响，也会大大降低他们的自满情绪，因此，这是降低此风险的合适方法。这项研究的潜在应用包括设计训练规程，以防止在与自动化决策辅助工具进行交互时滥用自动化。 （C）2008 Elsevier Ltd.保留所有权利。

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