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首页> 外文期刊>International journal of human-computer studies >Verbal reports as evidence of the process operator's knowledge
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Verbal reports as evidence of the process operator's knowledge

机译：口头报告是过程操作员知识的证明

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摘要

Verbal reports are usually collected with the aim of understanding mental behaviour. As it is not possible to observe mental behaviour directly we cannot test for a correlation between report and behaviour, and cannot assume one. Verbal data cannot therefore be used to test theories of mental behaviour. Verbal data may be produced by a separate report generating process which may give a distorted account. The data can be useful for practical purposes if these distortions are minimal. This paper attempts to assess the conditions in which this is the case. Several methods of obtaining verbal reports are surveyed: system state/action state diagram, questionnaire, interview, static simulation and verbal protocol. Techniques for collecting and analyzing the data are described. In each case the small amount of data available on the correlation between reports and observed behaviour are reviewed. The results are not clear. Some verbal data are evidently misleading. Others, however, are sufficiently good to encourage the search for more information about factors affecting their validity.
机译：口头报告通常是为了理解心理行为而收集的。由于不可能直接观察心理行为，因此我们无法测试报告与行为之间的相关性，也无法假设两者之间的相关性。因此，言语数据不能用于检验心理行为理论。口头数据可能由单独的报告生成过程生成，该过程可能会导致帐户失真。如果这些失真最小，则该数据对于实际目的可能是有用的。本文试图评估这种情况下的条件。调查了获取口头报告的几种方法：系统状态/动作状态图，问卷，访谈，静态模拟和口头协议。描述了用于收集和分析数据的技术。在每种情况下，都会审查少量有关报告与观察到的行为之间的相关性的可用数据。结果尚不清楚。一些口头数据显然具有误导性。然而，其他的则足以鼓励寻找有关影响其有效性的因素的更多信息。

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