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首页> 外文期刊>British Journal of Management >The Two Faces of Voluntary Disclosure: Quality Improvement and Organizational Learning from Self-reported Problems
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The Two Faces of Voluntary Disclosure: Quality Improvement and Organizational Learning from Self-reported Problems

机译：自愿披露的两个面孔：质量改进和自我报告问题的组织学习

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摘要

Research suggests the promise of voluntary self-reporting, given that organizational quality can be difficult to monitor. However, I explore opposing theoretical arguments regarding its impact. On one hand, self-reported problems may motivate intensive investigation, resulting in subsequent improvement. However, self-reports may instead represent relatively superficial impression management efforts, and their value to organizational performance may be more dubious. Associated hypotheses are tested on a longitudinal panel of nursing homes. Findings suggest that self-reports generally detract from performance except when they are reinforced by other, complementary forms of experience. Contributions to organizational learning theory, institutional theory and regulatory policy are discussed.
机译：鉴于组织质量可能难以监控，研究表明自愿进行自我报告的希望。但是，我探讨了有关其影响的相反理论论证。一方面，自我报告的问题可能会激发深入的调查，从而产生后续的改进。但是，自我报告可能反而代表了相对肤浅的印象管理工作，并且它们对组织绩效的价值可能更不确定。相关假设在疗养院的纵向面板上进行测试。研究结果表明，自我报告通常会损害绩效，除非通过其他互补形式的经验来加强自我报告。讨论了对组织学习理论，制度理论和监管政策的贡献。

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