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首页> 外文期刊>International journal of older people nursing >A comparative study of nursing staff, care recipients' and their relatives' perceptions of quality of older people care.
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A comparative study of nursing staff, care recipients' and their relatives' perceptions of quality of older people care.

机译：护理人员，护理对象及其亲属对老年人护理质量的看法的比较研究。

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摘要

BACKGROUND: Comparisons of different stakeholders' ratings of the quality of older people care can help to drive quality improvement. AIM: The aim was to compare staff, older care recipients' and their relatives' quality of care ratings. DESIGN: Cross-sectional questionnaire surveys in 2003 and 2004, using a repeated measures design on an organizational level. METHODS: Nursing staff, care recipients and relatives in two older people care organizations were included. The ratings of an overall quality grade, information, activities, general care and staff skills were compared between the respondent groups. RESULTS: Care recipients in both organizations rated the overall quality grade significantly higher than nursing staff and relatives. Staff ratings of the information given to care recipients were significantly more positive than care recipients' and relatives' ratings. All three groups gave lowest ratings to the quality of activities offered to care recipients, with lowest ratings from nursing staff. CONCLUSIONS: Concurrent measurements of staff, care recipients and relatives' care quality perceptions can provide a broad evaluation of an organization's strength and limitations. Relevance to clinical practice. Staff, care recipients' and relatives' perceptions can be useful for older people care organizations and decision makers in developing care processes and outcomes of care.
机译：背景：比较不同的利益相关者对老年人护理质量的评级可以帮助推动质量改善。目的：目的是比较工作人员，老年护理接受者及其亲属的护理质量等级。设计：2003年和2004年的横断面问卷调查，在组织一级使用了重复测量设计。方法：包括两个老年人护理组织中的护理人员，护理对象和亲属。比较受访者群体的总体质量等级，信息，活动，一般护理和员工技能等级。结果：两个组织的护理接受者对整体质量等级的评价均明显高于护理人员和亲属。工作人员对提供给受护理者的信息的评分比受护理者和亲属的评分要积极得多。这三个组对提供给护理对象的活动质量给予最低评分，而护理人员的评分最低。结论：对工作人员，接受护理人员和亲戚的护理质量看法的同时测量可以提供对组织实力和局限性的广泛评估。与临床实践有关。员工，受护理者和亲戚的看法对于老年人护理组织和决策者在制定护理过程和护理结果方面可能很有用。

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