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Defining product-service network configurations and location roles: a current and future state analysis framework for international engineering operations

机译:定义产品服务网络配置和位置角色:国际工程运营的当前和未来状态分析框架

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摘要

Many manufacturing firms have developed a service dimension to their product portfolio. In response to this growing trend of servitisation, organisations, often involved in complex, long-lifecycle product-service system (PSS) provision, need to reconfigure their global engineering networks to support integrated PSS offerings. Drawing on parallel concepts in 'production' networks, the idea of 'location role' now becomes increasingly complex, in terms of service delivery. As new markets develop, locations in a specific region may need to grow/adapt engineering service 'competencies' along the value chain, from design and build to support and service, in order to serve future location-specific requirements and, potentially, those requirements of the overall network. The purpose of this paper is to advance understanding of how best to design complex multi-organisational engineering service networks, through extension of the 'production' network location role concept to a PSS context, capturing both traditional engineering 'design and build' and engineering 'service' requirements.
机译:许多制造公司已经为其产品组合开发了服务维度。为了应对这种日益增长的服务化趋势,经常参与复杂的,长寿命产品服务系统(PSS)提供的组织需要重新配置其全球工程网络以支持集成的PSS产品。利用“生产”网络中的并行概念,就服务交付而言,“位置角色”的概念现在变得越来越复杂。随着新市场的发展,特定地区的地点可能需要沿着/从设计,建造到支持和服务的整个价值链,提高/适应工程服务的“能力”,以便满足将来针对特定地点的需求以及潜在的那些需求整个网络。本文的目的是通过将“生产”网络位置角色概念扩展到PSS上下文中,同时捕获传统工程“设计与建造”和工程“设计”,从而进一步了解如何最好地设计复杂的多组织工程服务网络。服务的要求。

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