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首页> 外文期刊>International Journal of Quality & Reliability Management >The use of quality management tools and techniques: a study of application in everyday situations
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The use of quality management tools and techniques: a study of application in everyday situations

机译：质量管理工具和技术的使用：在日常情况下的应用研究

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Purpose - This paper describes the use and application of a structured approach to the basic implementation of quality management tools and techniques such as the QC7 tools. Design/methodology/approach - A methodology based around the application of a structured approach to the use of basic quality management tools is adopted, and provides a simple yet powerful means by which the steps of problem solving can be sequentially linked together. Findings - Everyday process examples are used to highlight the benefits of such tools and techniques in contributing to a greater understanding of the process by the process operator or owner. For each example, the use of appropriate tools or techniques are examined and their application analysed. The paper then goes on to discuss the wider implications of quality management tool application within industry and business. Research limitations/implications - It is not suggested the examples detailed are thoroughly scientific in methodology but they do serve to illustrate that by applying the tools in a systematic manner, even the simplest of processes can be understood in greater detail. Practical implications - The following are key for the successful implementation, use and success of applying the QC and M7 tools and techniques: in-depth knowledge of the process; formal training in problem-solving techniques; appropriateness of tools selected for use; and apply simple models at all levels in the organisation to aid communication and learning. Originality/value - The paper concludes by arguing that the wider use of the tools, ideally by the process operatives themselves, tangibly lead to a fuller understanding of specific processes. This will ultimately impact upon their organisation.
机译：目的-本文描述了结构化方法在质量管理工具和技术（例如QC7工具）的基本实现中的使用和应用。设计/方法/方法-采用了一种基于将结构化方法应用到基本质量管理工具中的方法，该方法提供了一种简单而强大的方法，通过该方法可以将解决问题的步骤顺序地链接在一起。调查结果-日常流程示例用于强调此类工具和技术的好处，以帮助流程操作员或所有者更好地理解流程。对于每个示例，都将检查适当工具或技术的使用并分析其应用。然后，本文继续讨论质量管理工具在工业和商业中的广泛应用。研究的局限性/意义-并不建议详细说明的示例在方法论上是完全科学的，但它们的确说明了通过系统地应用工具，甚至可以更详细地理解最简单的过程。实际意义-以下是成功实施，使用和成功应用QC和M7工具和技术的关键：对过程的深入了解;解决问题技术的正式培训;选择使用的工具是否适当;并在组织的各个级别应用简单的模型，以帮助沟通和学习。独创性/价值-本文的结论是争论认为，工具的更广泛使用（理想情况下是流程操作员本身）会切实导致对特定流程的更全面理解。这最终将影响他们的组织。

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