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首页> 外文期刊>International Journal of Technology Management: The Journal of the Technology Management of Technology, Engineering Management, Technology Policy and Strategy >Empowering customers: portals, supply networks and assemblers
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Empowering customers: portals, supply networks and assemblers

机译：增强客户能力：门户，供应网络和组装商

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摘要

This paper synthesises a number of existing and emerging themes in the management of operations, supply networks, information and customer relationships. The model proposed here is one where the customer is in a position to dictate the form, delivery and price of the product or service required. Using primarily manufacturing concepts and examples, the paper outlines how this transformation may take place. The key elements considered are modular design of products and services, the widespread use of ERP, changing supply relationships and the potential of the internet. All these building blocks exist at present and the paper shows how a changed architecture, combined with the types of changes in customer expectations engendered and revealed by developments in e-commerce, will drive this transformation forward. [References: 35]
机译：本文总结了运营，供应网络，信息和客户关系管理中的许多现有和新兴主题。这里提出的模型是客户可以决定所需产品或服务的形式，交付和价格的模型。本文主要使用制造概念和示例，概述了如何进行这种转变。考虑的关键要素是产品和服务的模块化设计，ERP的广泛使用，不断变化的供应关系以及互联网的潜力。所有这些构成要素目前都存在，并且本文显示了已更改的体系结构以及电子商务发展带来的和揭示的客户期望更改类型将如何推动这种转变。 [参考：35]

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