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Combining organisational and physical location to manage knowledge dissemination

机译:结合组织位置和实际位置来管理知识传播

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摘要

As the physical distance between engineers' workstations increases, the probability that they will communicate regularly decreases rapidly. As with many things in nature, this probability declines as the inverse square of distance. At the same time, it must be remembered that while separation decreases the probability of communication, even very close physical proximity does not guarantee communication. Although engineers are more likely to communicate if closer together, the probability remains low in the absence of other relations. Unless people have a reason to communicate frequently about technical issues they will not do so, even over very short distances. When that reason exists, as for example when engineers or scientists share the department or project team membership, their chances of communicating regularly can increase substantially. At this point, we bring together the use of organisational structure and architecture and test the sensitivity of communication to varying positions in physical and organisational space. Results are presented from two very different organisations showing how communication probability varies with different degrees of physical and organisational separation. Finally, we reflect back oil the 27-year-old work of Jack Morton, then Executive Vice President of Bell Telephone Laboratories, and show how he anticipated all of our research results long before the research was undertaken.
机译:随着工程师工作站之间物理距离的增加,他们定期进行通信的可能性会迅速降低。与自然界中的许多事物一样,该概率随距离的平方成反比而下降。同时,必须记住,虽然分离会降低通信的可能性,但即使非常接近的物理距离也不能保证通信。尽管工程师们如果在一起距离更近,则更有可能进行交流,但在没有其他关系的情况下,可能性仍然很小。除非人们有理由就技术问题进行频繁交流,否则即使在很短的距离内也不会这样做。当存在这种原因时,例如当工程师或科学家共享部门或项目团队成员时,他们定期进行交流的机会就会大大增加。在这一点上,我们将组织结构和体系结构的使用放在一起,并测试通信对物理和组织空间中不同位置的敏感性。来自两个截然不同的组织的结果显示了沟通概率如何随不同程度的身体和组织分离而变化。最后,我们回想起贝尔电话实验室执行副总裁杰克·莫顿(Jack Morton)27岁的工作,并展示他在进行这项研究之前很久对我们所有研究结果的期待。

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