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ISO 9000: Saudi export businesses' points of view

机译：ISO 9000：沙特出口企业的观点

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摘要

The primary objective of this study is to identify the pros and cons of ISO 9000 as the Saudi Export Organizations see it. A cross sectional survey is used to collect the needed information. Two hundred questionnaires were distributed randomly, covering 32 companies in the industrial cities at the East Coast of Saudi Arabia. Seventy eight completed questionnaires were returned, representing 39% response rate. The results indicated that Saudi Export Businesses have experienced similar benefit as found by ISO registered companies abroad. However, there are indications that the main reason to register is not quality improvement but rather customers' requirements. Moreover, Saudi Export Companies were expecting more than what ISO can give. They felt frustrated that ISO did not increase their product demand or provide competitive advantages. There were complaints about the level of red tape inherited by the implementation of ISO. Nevertheless, all indications show that Saudi Export Companies are realizing the benefits of ISO and consider it the first step in a series of steps towards quality management. [References: 17]
机译：这项研究的主要目的是确定沙特出口组织认为ISO 9000的优缺点。横断面调查用于收集所需的信息。随机分发了200份问卷，涵盖了沙特阿拉伯东海岸工业城市的32家公司。退回了七十八份完整的调查问卷，代表了39％的答复率。结果表明，沙特出口业务已获得了与国外ISO注册公司相同的收益。但是，有迹象表明，注册的主要原因不是质量提高，而是客户的要求。此外，沙特出口公司对ISO的期望超出了预期。他们对ISO没有增加产品需求或提供竞争优势感到沮丧。有人抱怨ISO实施会继承繁文tape节的水平。尽管如此，所有迹象表明，沙特出口公司正在意识到ISO的好处，并认为这是朝着质量管理的一系列步骤中的第一步。 [参考：17]

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