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TQM implementation barriers in academe: a framework for further investigation

机译：学术界的全面质量管理实施障碍：进一步调查的框架

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Many academics and practitioners believe that Total Quality Management philosophy is the panacea of the 1990s for many industries in all segments of the economy, including education. Many others have argued that TQM is a fad, and like many of its predecessors such as Management By Objectives (MBO), is going to fade away. Existing cases of successful implementation of TQM in business enterprises, which outnumber the failures, have made it easier for us to refute these claims. It is our belief that TQM is here to stay and, without it, organizations will not be able to survive in the turbulent and ever-changing environment of the 1990s. Although many of TQM applications found in literature were in the health care industry, TQM principles are applicable to other settings as well. The purpose of this paper is twofold. First, we will examine the barriers for TQM implementations in academia. Secondly, we will propose a framework for studying TQM in an academic setting. [References: 11]
机译：许多学者和实践者认为，全面质量管理理念是1990年代包括经济在内的所有经济领域的万能药。许多其他人认为，TQM是一种时尚，并且像其许多前任产品（例如“目标管理”（MBO））一样，将逐渐消失。在企业中成功实施TQM的现有案例比失败的案例要多，这使我们更容易反驳这些主张。我们相信，全面质量管理将继续存在，没有它，组织将无法在1990年代动荡不断的环境中生存。尽管文献中发现的许多TQM应用程序都在医疗保健行业中使用，但TQM原理也适用于其他环境。本文的目的是双重的。首先，我们将研究学术界实施TQM的障碍。其次，我们将提出一个在学术环境中研究全面质量管理的框架。 [参考：11]

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