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首页> 外文期刊>International Journal of Technology Management: The Journal of the Technology Management of Technology, Engineering Management, Technology Policy and Strategy >Transformation of an entrepreneurial firm to a global service provider: the case study of Infosys
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Transformation of an entrepreneurial firm to a global service provider: the case study of Infosys

机译：企业家公司向全球服务提供商的转型：Infosys的案例研究

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摘要

Infosys today is the benchmark in the Indian Information and Technology Industry. The company has emerged from a normal 'Body-Shopping' outfit to an End-To-End solution provider through a strong process orientation and an enabling culture. It is on the threshold of breaking into the big league and become a recognised IT servicing outfit on a global scale. The company has installed quality systems and processes which are benchmarks today in the IT services sector. Training and development offered at Infosys is world-class, the ESOPs are offered for sustaining the employee motivation, which is the main reason for Infosys being regarded as the 'Best Employer in India'. It is also one of the few organisations in India, which is using economic value added (EVA) as a tool for performance measurement. The core values inculcated by the top management and its vision to excel will drive its growth in the coming future and make Infosys a global player in IT consulting and servicing arena. Core values, process driven business and customer retention make it sustain its competitiveness. The three major business processes that give it an identity are global delivery model, in-flux business model and quality systems. The three soft elements that helped Infosys to grow are organisational attributes such as open-culture, internal commitment and entrepreneurial orientation. These cultural elements and the process orientation made Infosys a reputed organisation through its philosophy: 'Under promise and over deliver', leading to customer satisfaction and customer retention.
机译：今天，Infosys已成为印度信息技术产业的基准。通过强大的流程导向和支持文化，该公司已经从通常的“实体购物”公司发展为端到端解决方案提供商。它正处于进入大联盟的门槛，并已成为全球公认的IT服务机构。该公司已安装了质量系统和流程，这些系统和流程已成为当今IT服务领域的基准。 Infosys提供的培训和开发是世界一流的，ESOP旨在维持员工的积极性，这是Infosys被视为“印度最佳雇主”的主要原因。它也是印度为数不多的使用经济增值（EVA）作为绩效衡量工具的组织之一。高管层所灌输的核心价值观及其卓越的愿景将推动其在未来的发展，并使Infosys成为IT咨询和服务领域的全球参与者。核心价值，流程驱动型业务和客户保留使其保持竞争力。使其具有标识性的三个主要业务流程是全球交付模型，大量业务模型和质量体系。帮助Infosys成长的三个软要素是组织属性，例如开放文化，内部承诺和创业导向。这些文化元素和流程导向使Infosys凭借其“承诺不足，交付过度”的理念成为了著名的组织，从而提高了客户满意度和客户忠诚度。

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