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首页> 外文期刊>International Journal of Technology Management: The Journal of the Technology Management of Technology, Engineering Management, Technology Policy and Strategy >A conceptual framework to evaluate performance of non-profit social service organisations
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A conceptual framework to evaluate performance of non-profit social service organisations

机译：评估非营利性社会服务组织绩效的概念框架

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摘要

The objective of this research is to provide a conceptual framework that can be used for the design and implementation of an integrated performance measurement system for non-profit service providers in general and in particular for disaster relief agencies. This conceptual framework contains four main dimensions of performance, i.e., revenue generation, capacity creation, customer satisfaction and outcome achievement. Lastly, a modelling approach that can be used to formulate and analyse the data collected through this system using Data Envelopment Analysis (DEA) (Charnes et al., 1978) is proposed. DEA performance measures will consider the operating environment and elicit quantitative best practices. The conceptual framework, analytical and modelling approaches address a void on the literature given that several programme and performance evaluation initiatives that have been launched in the past do not offer a solution as to how to evaluate different performance dimensions relevant for the sector.
机译：这项研究的目的是提供一个概念框架，该框架可用于总体上，尤其是救灾机构的非营利服务提供商的综合绩效评估系统的设计和实施。该概念框架包含绩效的四个主要方面，即创收，能力创建，客户满意度和成果实现。最后，提出了一种建模方法，该方法可用于使用数据包络分析（DEA）来制定和分析通过该系统收集的数据（Charnes等，1978）。 DEA绩效衡量将考虑操作环境并得出定量的最佳实践。鉴于过去已经启动的一些计划和绩效评估计划并未提供有关如何评估与该行业相关的不同绩效维度的解决方案，因此概念框架，分析和建模方法解决了文献上的空白。

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