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首页> 外文期刊>International transactions in operational research: A journal of The International Federation of Operational Research Societies >Impacts of information systems and technology on productivity and competitiveness of the Portuguese banking sector: an empirical study
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Impacts of information systems and technology on productivity and competitiveness of the Portuguese banking sector: an empirical study

机译:信息系统和技术对葡萄牙银行业生产率和竞争力的影响:一项实证研究

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摘要

This paper presents a study of the Portuguese financial sector during the period 1994-1999. The research, based on previous studies about the productivity paradox of information systems and technology (IST) investments, examines the 'services sector' and includes the 'human subsystem' of an organisation, clients and employees, as variables of analysis. The conclusion from this research indicates a complementary effect (not substitution effect) between IST and labour, the strategic impact of IST in several organisation areas, and the need to design new functions, other than the traditional Cobb-Douglas function, to evaluate the impact of IST on organisations.
机译:本文介绍了1994-1999年间葡萄牙金融业的研究。该研究基于先前有关信息系统和技术(IST)投资的生产率悖论的研究,研究了“服务部门”,并将组织,客户和员工的“人力子系统”作为分析变量。这项研究的结论表明IST与劳动力之间的互补效应(而非替代效应),IST在多个组织领域的战略影响以及需要设计除传统Cobb-Douglas职能以外的其他职能来评估这种影响IST对组织的看法。

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