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首页> 外文期刊>ED management: the monthly update on emergency department management >With Medicare revenues at stake, ED managers place new importance on elevating the patient experience.
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With Medicare revenues at stake, ED managers place new importance on elevating the patient experience.

机译：随着医疗保险收入的增加，急诊室经理将新的重要性提升到患者体验上。

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With a portion of Medicare revenue soon to be on the line based on patient satisfaction, ED managers have a heightened focus on making sure patients not only receive first-rate care, but that they also come away from the experience with good things to say. Some hospitals have implemented "patient centric" training for all employees, including the clinical staff, and they're getting regular feedback from patients on things they could do better. Furthermore, patient throughput--always an important factor--has taken on added significance. Beginning this fall, Medicare will begin withholding 1% of payments to hospitals so that it can use these funds to provide incentives to institutions that score high on patient satisfaction. The percent of payments withheld will rise to 2% by 2017. ED managers have implemented rounding through the waiting areas so that patients and family members are kept informed, and they're coming up with new ways to shorten patient-to-provider times. Experts say patient views of time spent in the ED also impact satisfaction scores from inpatient stays. Sophistication in the art of cue management is helping some EDs clear waiting rooms and maximize resources.
机译：基于患者满意度，随着Medicare收入的一部分即将上线，ED经理更加注重确保患者不仅获得一流的护理，而且他们也从经验中脱颖而出。一些医院已经为包括临床工作人员在内的所有员工实施了“以患者为中心”的培训，并且他们定期从患者那里获得关于他们可以做得更好的事情的反馈。此外，患者的吞吐量（始终是重要因素）具有更大的意义。从今年秋天开始，Medicare将开始扣留支付给医院的款项的1％，以便它可以使用这些资金来奖励对患者满意度高的机构。到2017年，预扣款项的百分比将上升到2％。ED经理已在候诊区进行了四舍五入，以使患者和家属随时了解情况，他们正在寻找缩短患者到提供者时间的新方法。专家说，患者对急诊室花费时间的看法也会影响住院患者的满意度得分。提示管理技术的先进性正在帮助一些ED清理候诊室并最大限度地利用资源。

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