A Case Study for Reducing Client Waiting Time in a Health Evaluation Center Using Design for Six Sigma

Wang Hsueh-Ming Steve; Wang Sheng-Pen; Lee Wenyih

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A Case Study for Reducing Client Waiting Time in a Health Evaluation Center Using Design for Six Sigma

机译：使用六西格码设计减少健康评估中心客户等待时间的案例研究

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Long waiting times in health evaluations are an unnecessary waste of resources. This case study focuses on the Health Evaluation Center in the Chang Gung Medical Center in Taiwan and demonstrates an empirical application of reducing waiting time by using the Design for Six Sigma method. We redesigned the health evaluation process and proposed a method to develop a new capable system with radio frequency identification (RFID) technology. Client waiting time and total cycle time of the process were reduced by 56% and 40%, respectively.

机译：健康评估中的漫长等待时间是不必要的资源浪费。该案例研究的重点是台湾长庚医疗中心的健康评估中心，并演示了使用“六西格玛设计”方法减少等待时间的经验应用。我们重新设计了健康评估流程，并提出了一种利用射频识别（RFID）技术开发功能强大的新系统的方法。客户等待时间和整个流程的总时间分别减少了56％和40％。

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《Engineering Management Journal.》 |2014年第2期|共12页
作者
Wang Hsueh-Ming Steve; Wang Sheng-Pen; Lee Wenyih;
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原文格式 PDF
正文语种 eng
中图分类一般工业技术;
关键词
Design for Six Sigma; Simulation; Health Evaluation; Waiting Time; Radio Frequency Identification;

机译：6 Sigma设计;仿真;健康评估;等待时间;射频识别;

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1. A Case Study for Reducing Client Waiting Time in a Health Evaluation Center Using Design for Six Sigma [J] . Wang Hsueh-Ming Steve, Wang Sheng-Pen, Lee Wenyih Engineering Management Journal. . 2014,第2期

机译：使用六西格码设计减少健康评估中心客户等待时间的案例研究
2. Reducing waiting time at an emergency department using design for Six Sigma and discrete event simulation [J] . Nabeel Mandahawi, Sameh Al-Shihabi, Abdallah A. Abdallah, International journal of six sigma and competitive advantage . 2010,第1a2期

机译：使用六西格码设计和离散事件模拟，减少急诊部门的等待时间
3. Reducing depression in older home care clients: design of a prospective study of a nurse-led interprofessional mental health promotion intervention [J] . Maureen F Markle-Reid, Carrie McAiney, Dorothy Forbes, BMC Geriatrics . 2011,第1期

机译：减少老年家庭护理服务对象的抑郁症：前瞻性研究设计，该研究由护士主导的跨专业精神健康促进干预措施
4. Analysis of Waiting Time for Examinees at a Health Examination Center: A case study [C] . Wei-Chang Yeh, Vera Chung, Hsiu-Jung Hung, International Conference on New Trends in Information Science, Service Science and Data Mining . 2012

机译：医疗检查中心考生等待时间分析 - 以案例研究
5. Evaluating the design and planning services of the Arlington Urban Design Center: Clients' perspectives. [D] . Zhou, Yunhui. 2011

机译：评估阿灵顿城市设计中心的设计和规划服务：客户的观点。
6. The British Columbia Nephrologists’ Access Study (BCNAS) – a prospective health services interventional study to develop waiting time benchmarks and reduce wait times for out-patient nephrology consultations [O] . Michael E Schachter, Alexandra Romann, Ognjenka Djurdev, 2013

机译：不列颠哥伦比亚省肾脏病专家访问研究（BCNAS）–前瞻性健康服务干预性研究用于制定等待时间基准并减少门诊肾脏病咨询的等待时间
7. The British Columbia Nephrologists’ Access Study (BCNAS) – a prospective, health services interventional study to develop waiting time benchmarks and reduce wait times for out-patient nephrology consultations [O] . Michael E Schachter, Alexandra Romann, Ognjenka Djurdev, 2013

机译：不列颠哥伦比亚省肾脏病专家访问研究（BCNAS）–前瞻性，健康服务干预性研究，用于制定等待时间基准并减少门诊肾脏病咨询的等待时间
8. Study to Determine an Effective Procedure which will Reduce The Processing Times of Medical Evaluation Boards Conducted at Letterman Army Medical Center [R] . Doherty, F. E. 1987

机译：确定有效程序的研究将减少莱特曼陆军医疗中心医疗评估委员会的处理时间

A Case Study for Reducing Client Waiting Time in a Health Evaluation Center Using Design for Six Sigma

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