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Medicare Service Pushes Certification To ISO 9001

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The Center for Medicare and Medicaid Services (CMS), formerly known as the Healthcare Financing Administration (HCFA), is coming down clearly in support of advanced process management quality models, according to Michael Crago, ASQ member and director of TuV Management Service Product Service's health and human services certification program. Crago says CMS seems to be responding to recommendations in the Institute of Medicine's (IOM) 2001 report "Crossing the Quality Chasm: A New Health System for the 21st Century." The IOM said that if organizations are expected to change processes of care, the broader environment must also change. A summary of the IOM report can be found at www.iom.edu/iom/iomhome.nsf/Pages/ 2001 +Reports.

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