When to ignore what users say

DEYORAH E. KLEIN

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When to ignore what users say

机译：什么时候忽略用户怎么说

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This article presents a case study showing that interviewing users may not be enough to reveal their unmet needs. Observing people in action can uncover both deeper, underlying issues as well as additional opportunities to design to accommodate behaviors, not just requests, that can satisfy users more fully. In the example of a safety respirator mask, users said they wanted better comfort, fit, and durability. However, in observations, human factors researchers discovered that behavioral interactions with the mask were affecting all three. By focusing on actual and not just stated behavior, the team was able to design a new mask that was far more successful at meeting both the explicit and implicit needs.

机译：本文提供了一个案例研究，表明采访用户可能不足以揭示他们的未满足需求。观察行动中的人们，可以发现更深层次的潜在问题，以及为适应行为（不仅仅是请求）而设计的其他机会，这些行为可以更充分地满足用户的需求。在一个安全口罩的例子中，用户说他们想要更好的舒适性，贴合性和耐用性。然而，在观察中，人为因素研究人员发现与面具的行为相互作用正在影响这三个因素。通过专注于实际行为而不仅仅是陈述行为，团队能够设计出一种新的面具，该面具在满足显性和隐性需求方面都更加成功。

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来源
《Ergonomics in design: The magazine of human factors applications》 |2006年第1期|共3页
作者
DEYORAH E. KLEIN;
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原文格式 PDF
正文语种 eng
中图分类人体工程学;
关键词
Participatory design; Observational research; Unmet needs; User interactions; Human factors methodology;

机译：参与式设计;观测研究;需求未满足;用户交互;人为因素方法论;

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When to ignore what users say

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