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首页> 外文期刊>Mental health and social inclusion >Big White Wall: Transforming mental health services through digital technologies
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Big White Wall: Transforming mental health services through digital technologies

机译：大白墙：通过数字技术转变精神卫生服务

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Purpose - The purpose of this paper is to explore and present the innovations and service growth of leading UK digital health service bigwhitewall.com, against a backdrop of increasing consumer demand for digital health services. Design/methodology/approach - Big White Wall (BWW) is explored as a service that prioritises safety and clinical governance in an arena where many services are not regulated. Its services and their interactions are also detailed, with focus on how growth is directed by users, as BWW's development from a peer support forum to a 24/7, always-staffed service, is traced from 2007 to 2013. Bigwhitewall.com is used as a case study, and the paper explores how the service is responding to both user demand and the challenges and opportunities of digital healthcare. Findings - Through the case study, BWW was shown to be addressing both the needs of its users and the challenges of operating in a digital environment. Research limitations/implications - As this report is not concerned with theory, and limits itself to one organisation as a case study, it is unlikely that the research will generate more widely applicable theories relating to digital health services more generally. Practical implications - Practical implications for digital health services that can be drawn from this paper include recognising the importance of staffing and regulation/clinical governance when many health apps and digital health services available to the consumer are under or unregulated. Originality/value - This paper is useful to anyone interested in the field of digital mental health, as it explores some of the possibilities and challenges of this new field.
机译：目的-本文的目的是在消费者对数字医疗服务的需求不断增长的背景下，探索并介绍英国领先的数字医疗服务bigwhitewall.com的创新和服务增长。设计/方法/方法-在许多服务不受监管的领域中，探索大白墙（BWW）作为优先考虑安全性和临床治理的服务。还详细介绍了其服务及其交互，着重于用户如何指导增长，因为BWW从同伴支持论坛到24/7，始终有人值守的服务的发展可追溯到2007年至2013年。使用Bigwhitewall.com作为案例研究，本文探讨了服务如何响应用户需求以及数字医疗的挑战和机遇。调查结果-通过案例研究，表明BWW可以满足用户的需求以及在数字环境中运营的挑战。研究的局限性/含意-由于本报告不涉及理论，仅作为案例研究而局限于一个组织，因此该研究不太可能会产生与数字医疗服务有关的更广泛适用的理论。实际意义-从本文中可以得出的对数字健康服务的实际意义包括：认识到当消费者可用的许多健康应用程序和数字健康服务处于监管之下或不受监管时，人员配备和监管/临床治理的重要性。原创性/价值-本文对对数字心理健康领域感兴趣的任何人都非常有用，因为它探索了这一新领域的一些可能性和挑战。

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