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Self Help Services: helping people to help themselves

机译：自助服务：帮助人们自助

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Purpose - Self Help Services is a pioneering charity in how it champions personal experience of mental health and uses these experiences in the treatment of people living with common mental health problems -anxiety, depression, phobias, and low self-esteem issues. This paper aims to describe how the charity grew from one individual's journey with agoraphobia to being the main provider of primary care mental health services in the North West of England. Design/methodology/approach - The paper charts the growth of Self Help Services over time, with a particular focus on its employment of people with personal mental health problems. It describes the experiences of its founder and Chief Officer and includes case studies of a user of its e-therapy services and the charity's Informatics and Governance Lead. Findings - The case studies illustrate how the charity has grown in both size and success as a result of hamessing the skills and experience of large numbers of staff and volunteers living with a mental health problem. The case studies illustrate that, rather than being an issue, these personal experiences are vital tools in helping others work through their own difficulties. Originality/value - The paper provides a detailed overview of a charity which was unique when it was formed and now thrives as a result of its uniqueness. It provides other similar organisations with advice on lessons learnt along the way, and advice for individuals or groups looking to establish similar organisations.
机译：目的-自助服务是一种开创性的慈善机构，它倡导个人的心理健康经验，并将这些经验用于治疗患有常见心理健康问题（焦虑，抑郁，恐惧症和自尊心低下）的人。本文旨在描述该慈善机构如何从个人患有广场恐惧症的过程中成长为英格兰西北地区初级保健心理健康服务的主要提供者。设计/方法/方法-该白皮书说明了自助服务随着时间的增长，尤其着重于其对有个人心理健康问题的人员的雇用。它描述了其创始人和首席执行官的经历，并包括对其电子疗法服务用户以及该慈善机构的信息学和治理主管的案例研究。调查结果-案例研究说明了由于提高了许多患有精神健康问题的员工和志愿者的技能和经验，慈善机构的规模和成功都得到了发展。案例研究表明，这些个人经历​​不是问题，而是帮助他人克服自己的困难的重要工具。原创性/价值-本文详细介绍了慈善机构，该慈善机构成立之初就很独特，现在由于其独特性而蓬勃发展。它向其他类似组织提供有关在此过程中获得的经验教训的建议，并为希望建立类似组织的个人或团体提供建议。

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