TAKING A PORTAL TO THE NEXT LEVEL AT CROWN CASTLE: Create tiger teams to ensure user surveys are turned into action

Bob Paladino

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TAKING A PORTAL TO THE NEXT LEVEL AT CROWN CASTLE: Create tiger teams to ensure user surveys are turned into action

机译：在皇冠城堡下一个门户：创建老虎团队，以确保将用户调查转化为行动

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Have you moved beyond the "field of dreams" approach to portal design - if you build it, they will come? Have you surveyed employees to understand their top knowledge management needs? What user groups have you targeted to create immediate value? Most importantly, what is your call to action? This article will describe how Crown Castle International (Crown) has enhanced its KM portal by focusing on the following factors: · Identifying employees' top issues with a Web survey and follow-up interviews - using a pull versus push approach. · Creating "tiger teams" mat focus on gaining quick wins on staff's most pressing concerns.

机译：您是否已超越门户网站设计的“梦想领域”方法-如果您进行构建，它们将会来吗？您是否对员工进行了调查，以了解他们最重要的知识管理需求？您针对哪些用户组创造即时价值？最重要的是，您的号召性用语是什么？本文将介绍Crown Castle International（Crown）如何通过关注以下因素来增强其KM门户：·通过Web调查和后续访谈（使用拉动与推挤方法）来识别员工的首要问题。 ·创建“老虎团队”的工作重点是快速赢得员工最紧迫的关注。

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《KM Review: Gaining Competitive Advantage in the Knowledge Economy》 |2004年第6期|共4页
作者
Bob Paladino;
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正文语种 eng
中图分类组织管理、生产管理;
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1. TAKING A PORTAL TO THE NEXT LEVEL AT CROWN CASTLE: Create tiger teams to ensure user surveys are turned into action [J] . Bob Paladino KM Review: Gaining Competitive Advantage in the Knowledge Economy . 2004,第6期

机译：在皇冠城堡下一个门户：创建老虎团队，以确保将用户调查转化为行动
2. Creating a gold medal Olympic and Paralympics health care team: a satisfaction survey of the mobile medical unit/polyclinic team training for the Vancouver 2010 winter games [J] . D Ross Brown, Behrouz Heidary, Nathaniel Bell, BMC research notes . 2013,第1期

机译：组建奥运金牌和残奥会医疗团队：2010年温哥华冬季运动会流动医疗部门/综合诊所团队培训的满意度调查
3. Levels of service user satisfaction in secure settings--a survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services. [J] . Bressington D, Stewart B, Beer D, International journal of nursing studies . 2011,第11期

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4. An Analysis of Interaction Between Users and Open Government Data Portals in Data Acquisition Process [C] . Di Wang, Deborah Richards, Chuanfu Chen Pacific Rim knowledge acquisition workshop . 2018

机译：数据采集过程中用户与政府数据门户之间的交互作用分析
5. Creating a User Satisfaction Index from a Parsimonious Survey Instrument. [D] . Barthel, Brian. 2013

机译：通过简约调查工具创建用户满意度指数。
6. Creating a gold medal Olympic and Paralympics health care team: a satisfaction survey of the mobile medical unit/polyclinic team training for the Vancouver 2010 winter games [O] . D Ross Brown, Behrouz Heidary, Nathaniel Bell, 2013

机译：组建奥运金牌和残奥会医疗团队：2010年温哥华冬季运动会流动医疗部门/综合诊所团队培训满意度调查
7. Creating a gold medal Olympic and Paralympics health care team: a satisfaction survey of the mobile medical unit/polyclinic team training for the Vancouver 2010 winter games [O] . D Brown, Behrouz Heidary, Nathaniel Bell, 2013

机译：组建奥运金牌和残奥会医疗团队：2010年温哥华冬季运动会流动医疗部门/综合诊所团队培训满意度调查

TAKING A PORTAL TO THE NEXT LEVEL AT CROWN CASTLE: Create tiger teams to ensure user surveys are turned into action

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