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The impact of national culture on KM metrics

机译:民族文化对知识管理指标的影响

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摘要

Measuring the impact of KM is a tricky thing on its own but it becomes an even bigger challenge to measure in an international law firm with highly diverse national cultures. Here is how to take the diversity of national culture into account when making decisions. Among the benefits of KM is the global flow of knowledge between practices and offices. But when measuring KM for the purpose of having a basis to help make decisions about global initiatives, it's crucial not to lose sight of local specifics. Therefore, KM performance management needs to come with a "health warning," reminding the practitioner to take national culture into account before making decisions based on indicators.
机译:衡量KM的影响本身是一件棘手的事情,但是,要在具有高度不同民族文化的国际律师事务所进行衡量,则成为更大的挑战。这是在决策时如何考虑民族文化多样性的方法。知识管理的好处之一是实践和办公室之间的知识全球流动。但是,在衡量KM的目的是为制定全球计划做出决策的基础时,至关重要的是不要忽视本地细节。因此,KM绩效管理需要附带“健康警告”,提醒从业者在基于指标做出决定之前要考虑民族文化。

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