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MERGER OF THE MINDS AT ST. PAUL TRAVELERS: Engaging Knowledge Exchange to fulfill both sides of the coin

机译:合并思想在圣。 PAUL TRAVELERS:开展知识交流以实现硬币的正反两面

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摘要

When the merger of the St. Paul Companies and Travelers Property and Casualty Corp. was announced, the KM teams on both sides had to face challenges on a massive scale. Here, Dr. Erick Thompson and Cynthia Kleist detail how the merger of these two insurance giants tested KM strategies to the limit and delivered them to a shared winner's circle. In November 2003, a merger was announced between two of the most well-established companies in the US property and casualty business. The St. Paul Companies, the 14th largest property and casually insurer with 9,700 employees, would merge with Travelers Property and Casualty Corp., the fifth largest property and casualty insurer with 21,500 employees. With the announcement, the KM teams on both sides faced unprecedented challenges. How do we provide systems that enable all employees to access accurate, secure and appropriate business information on demand to help them better serve our suddenly twice-as-large customer base? The resulting hybrid, The St. Paul Travelers Companies, Inc., is now the second largest commercial lines insurer with 30,000 employees.
机译:当圣保罗公司与旅行者财产和伤亡公司宣布合并时,双方的KM团队必须面对大规模的挑战。在这里,埃里克·汤普森(Erick Thompson)博士和辛西娅·克莱斯特(Cynthia Kleist)详细介绍了这两家保险巨头的合并如何将KM策略测试到极限,并将其交付给共享的赢家圈子。 2003年11月,宣布了两家美国财产和意外险业务最完善的公司之间的合并。拥有9700名员工的第14大财产和临时保险公司圣保罗公司将与拥有21500名雇员的第五大财产和事故保险公司Travellers Property and Casualty Corp.合并。宣布之后,双方的KM团队将面临前所未有的挑战。我们如何提供使所有员工都能按需访问准确,安全和适当的业务信息的系统,以帮助他们更好地为我们突然翻倍的客户群提供服务?由此产生的混合动力公司,圣保罗旅行者公司,现在是拥有30,000名员工的第二大商业保险公司。

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