HOW SHOP-FLOOR EMPLOYEES DRIVE INNOVATION AT TATA STEEL: Using storytelling and face-to-face workshops to capture ideas

Amit Khanna; Debanik Mitra; Avneesh Gupta

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HOW SHOP-FLOOR EMPLOYEES DRIVE INNOVATION AT TATA STEEL: Using storytelling and face-to-face workshops to capture ideas

机译：车间员工如何推动塔塔钢铁公司的创新：通过讲故事和面对面的研讨会来捕捉创意

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At India's biggest steel manufacturer, knowledge sharing was common practice among office workers, but hindered by low literacy and lack of infrastructure on the shop floor. Here, Debanik Mitra, Amit Khanna and Avneesh Gupta explain how Tata Steel created the Knowledge "Manthan," inspired by an Indian myth about the churning of the seas, to share ideas and drive innovation at the grassroots level. In manufacturing industries like the steel business, the profile of employees includes executives, managers, engineers and shop-floor employees. The knowledge requirements of top executives are quite different from the needs of a line manager, which, in turn, are different from those who perform the work on the shop floor. While there are systems and processes in place to enable knowledge sharing across all levels of office workers, it is often very difficult to involve shop-floor employees in KM processes.

机译：在印度最大的钢铁制造商中，知识共享是上班族的普遍做法，但由于文化程度低和车间基础设施不足而受到阻碍。在这里，Debanik Mitra，Amit Khanna和Avneesh Gupta解释了塔塔钢铁公司如何创建知识“ Manthan”，这是受到印度关于海上翻滚的神话的启发，在基层分享思想并推动创新。在钢铁行业这样的制造业中，员工包括高管，经理，工程师和车间员工。高层管理人员的知识要求与生产线经理的需求有很大不同，而生产线经理的需求又与在车间执行工作的人不同。尽管有适当的系统和流程可以在所有级别的上班族之间共享知识，但是通常很难让车间员工参与KM过程。

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《KM Review: Gaining Competitive Advantage in the Knowledge Economy》 |2005年第3期|共4页
作者
Amit Khanna; Debanik Mitra; Avneesh Gupta;
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中图分类组织管理、生产管理;
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1. HOW SHOP-FLOOR EMPLOYEES DRIVE INNOVATION AT TATA STEEL: Using storytelling and face-to-face workshops to capture ideas [J] . Amit Khanna, Debanik Mitra, Avneesh Gupta KM Review: Gaining Competitive Advantage in the Knowledge Economy . 2005,第3期

机译：车间员工如何推动塔塔钢铁公司的创新：通过讲故事和面对面的研讨会来捕捉创意
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6. The Nak’azdli Whu’ten is a First Nations community located in northern British Columbia Canada. They have prioritized support for the mental health and wellbeing of their Elders and were keen to strengthen intergenerational linkages in the community to preserve cultural wisdom held by the elders for future generations. We co-created a digital storytelling workshop using technology to facilitate knowledge-sharing between Elders and youths. This pilot 10 session workshop involved all grade 6 and 7 students at a First Nations school and 20 First Nations Elders. Students recorded the Elders who orally shared stories and then added imagery and sounds to capture their understandings and create a digital story. The workshop was led by elders. Our project demonstrates one way to document oral histories while simultaneously building intergenerational relationships. We will discuss how this project successfully fostered intergenerational relationships, helped preserve cultural identity, and reduced social isolation of First Nations Elders. [O] . L Thiamwong 2018

机译：Nak'azdli Whu'ten是位于不列颠哥伦比亚省北部加拿大的第一个国家社区。他们对他们长辈的心理健康和福祉得到了优先考虑的支持，并热衷于加强社区的代际联系，以保护长老持有的未来几代文化智慧。我们共同创建了一种数字讲故事的研讨会，使用技术来促进长老和青少年之间的知识共享。该试点10会议研讨会涉及所有6级和7名学生，在第一家国家和20名第一国家长老。学生记录了口头共享故事的长老，然后添加了图像，听起来捕捉他们的理解并创造一个数字故事。研讨会由长老领导。我们的项目在同时构建代际关系的同时展示了一种记录口语历史的一种方法。我们将讨论该项目如何成功培养代互动关系，有助于保护文化身份，并减少第一国长老的社会孤立。

HOW SHOP-FLOOR EMPLOYEES DRIVE INNOVATION AT TATA STEEL: Using storytelling and face-to-face workshops to capture ideas

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