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Requirements Elicitation and Planning of a Knowledge Portal: case Study of a Property Management Division in a Housing Organization

机译:知识门户的需求启发和规划:一个房屋组织中物业管理部门的案例研究

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Enterprise knowledge portals offer, among other characteristics, a centralized access point for information as well as a wide range of tools and content for individual knowledge workers to personalize to suit their daily tasks. Such tasks often include the collection, aggregation, and analysis of data/information as well as collaborative work among workers to solve problems and make decisions. Leveraging on a quantitative-qualitative research approach including the use of a prior research instrument developed for the elicitation of requirements for collaboration tools, this paper seeks to identify the primary and secondary functions of a knowledge portal for knowledge workers in the property management division of a housing organization in Hong Kong. Although portals are often treated as a kind of stand-alone enterprise knowledge management systems, proper planning and deployment of a portal with appropriate functionalities and a widely agreed content classification scheme can also help to enhance the navigation and presentation of knowledge assets in a knowledge-leveraged organization. In particular, the introduction of a federated search engine can save considerable time in conducting (multiple) searches; selective Web 2.0 tools can help to foster collaborative work as well as help knowledge workers to reduce time spent on search but keep pace with nominated topics on a timely basis. Drawing on the existing literature as well as the authors' experience in working with many other organizations to deploy portals and relevant tools in the Asia Pacific, the initial recommendations are further consolidated to form a two-phase deployment with the aim of enhancing the probability of success for the knowledge journey in the housing organization.
机译:企业知识门户除其他特征外,还提供了一个集中的信息访问点,以及各种工具和内容,供单个知识工作者个性化以适应其日常任务。这些任务通常包括数据/信息的收集,汇总和分析,以及工作人员之间的协作工作,以解决问题和制定决策。利用定量定性研究方法,包括使用为满足协作工具需求而开发的先前研究工具,本白皮书旨在为企业的物业管理部门的知识工作者识别知识门户的主要和次要功能。香港的房屋组织。尽管门户通常被视为一种独立的企业知识管理系统,但是具有适当功能的门户的正确规划和部署以及广泛认可的内容分类方案也可以帮助增强知识资产在知识资产中的导航和表示能力。杠杆组织。特别是,引入联邦搜索引擎可以节省进行(多次)搜索的时间。选择性的Web 2.0工具可以帮助促进协作工作,并帮助知识工作者减少在搜索上花费的时间,但要及时与提名主题保持同步。借鉴现有文献以及作者在与许多其他组织合作在亚太地区部署门户和相关工具方面的经验,初步建议被进一步合并,以形成两阶段部署,目的是提高实施风险的可能性。住房组织知识之旅的成功。

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