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首页> 外文期刊>New review of academic librarianship >Using a World Café to Explore New Spaces and New Models for Front Line Services: A Case Study from the Irish University Library Sector
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Using a World Café to Explore New Spaces and New Models for Front Line Services: A Case Study from the Irish University Library Sector

机译：使用世界咖啡馆探索前线服务的新空间和新模式：爱尔兰大学图书馆部门的案例研究

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摘要

World Café, sometimes termed Knowledge Café, is now an established method of facilitating productive dialogue between a group or groups of people around an issue that matters to the group as a whole. Now a world movement, the methodology is straightforward and uses conversation as a key process to connect people, who may be from different organizations, age groups, cultures, continents, and so forth. Café conversations draw on the wisdom and creativity of the participants to explore issues of concern to them and to confront real life challenges. Following some background information and a brief review of the literature relating to the World Café, this article presents a case study of the application of the model to facilitate discussion and learning around a topic of common concern, frontline desk services, for 61 staff from 11 Irish academic libraries at Maynooth University (MU) Library in October 2015. This was part of a one-day staff development event: MU Library Innovation Day. The application of the World Café methodology is described. The results of the evaluation of the event are presented and discussed. Actions and outcomes are provided. Limitations of the case study are presented.
机译：如今，WorldCafé（有时也称为KnowledgeCafé）是一种既定的方法，可以促进一个或多个小组之间围绕与整个小组相关的问题进行富有成效的对话。如今，这是一场世界运动，方法简单明了，并使用对话作为连接人们的关键过程，这些人可能来自不同的组织，年龄段，文化，大洲等。咖啡馆对话利用参与者的智慧和创造力来探讨他们关心的问题并应对现实生活中的挑战。在了解了一些背景信息并简要回顾了与世界咖啡厅有关的文献之后，本文针对11个工作人员中的61名员工，介绍了该模型的应用案例研究，以促进围绕共同关注的主题（一线服务）进行讨论和学习。 2015年10月，在Maynooth大学（MU）图书馆的爱尔兰学术图书馆。这是一天的员工发展活动的一部分：MU图书馆创新日。描述了WorldCafé方法论的应用。呈现并讨论了事件评估的结果。提供了行动和成果。提出了案例研究的局限性。

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