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首页> 外文期刊>Radiotherapy and oncology: Journal of the European Society for Therapeutic Radiology and Oncology >Is it possible to improve radiotherapy team members' communication skills? A randomized study assessing the efficacy of a 38-h communication skills training program
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Is it possible to improve radiotherapy team members' communication skills? A randomized study assessing the efficacy of a 38-h communication skills training program

机译：是否可以提高放疗团队成员的沟通能力？一项评估38小时沟通技巧培训计划效果的随机研究

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Background and purpose Optimizing communication between radiotherapy team members and patients and between colleagues requires training. This study applies a randomized controlled design to assess the efficacy of a 38-h communication skills training program. Material and methods Four radiotherapy teams were randomly assigned either to a training program or to a waiting list. Team members' communication skills and their self-efficacy to communicate in the context of an encounter with a simulated patient were the primary endpoints. These encounters were scheduled at the baseline and after training for the training group, and at the baseline and four months later for the waiting list group. Encounters were audiotaped and transcribed. Transcripts were analyzed with content analysis software (LaComm) and by an independent rater. Results Eighty team members were included in the study. Compared to untrained team members, trained team members used more turns of speech with content oriented toward available resources in the team (relative rate [RR] = 1.38; p = 0.023), more assessment utterances (RR = 1.69; p < 0.001), more empathy (RR = 4.05; p = 0.037), more negotiation (RR = 2.34; p = 0.021) and more emotional words (RR = 1.32; p = 0.030), and their self-efficacy to communicate increased (p = 0.024 and p = 0.008, respectively). Conclusions The training program was effective in improving team members' communication skills and their self-efficacy to communicate in the context of an encounter with a simulated patient. Future study should assess the effect of this training program on communication with actual patients and their satisfaction. Moreover a cost-benefit analysis is needed, before implementing such an intensive training program on a broader scale.
机译：背景和目的优化放射治疗团队成员与患者之间以及同事之间的沟通需要培训。这项研究采用了随机对照设计来评估38小时沟通技巧培训计划的效果。材料和方法将四个放射治疗小组随机分配到一个培训计划或一个等待名单中。主要目标是团队成员的沟通技巧以及他们在与模拟患者相遇时进行沟通的自我效能感。这些相遇的时间安排在训练组的基线和训练后，排在基线以及等待列表组四个月后。 count被录音和转录。使用内容分析软件（LaComm）和独立评估者分析成绩单。结果研究共纳入80名团队成员。与未经训练的团队成员相比，训练有素的团队成员使用了更多的语音交流，其内容面向团队中的可用资源（相对比率[RR] = 1.38; p = 0.023），更多的评估话语（RR = 1.69; p <0.001）更多的同理心（RR = 4.05; p = 0.037），更多的谈判（RR = 2.34; p = 0.021）和更多的情感用语（RR = 1.32; p = 0.030），并且他们的沟通自我效能增强（p = 0.024和p分别为0.008）。结论培训计划有效地提高了团队成员的沟通技巧，并提高了他们在与模拟患者相遇时进行沟通的自我效能。未来的研究应评估该培训计划对与实际患者沟通及其满意度的效果。此外，在更广泛地实施这种强化培训计划之前，需要进行成本效益分析。

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