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A consideration for using workers' heuristics to improve safety rules based on relationships between creative mental sets and rule-violating actions

机译：基于创造性思维方式与违反规则的行为之间的关系，使用工人启发式方法来改进安全规则的考虑

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This paper reports on the relationships between creative mental sets and rule-violating actions using questionnaires answered by 218 nursing workers. An exploratory factor analysis was conducted. The results revealed five factors of creative mental sets: curiosity, minutiae, inquiry, sensitivity, and courage. In addition, rule-violating actions were found to consist of three factors: violation of regulations, violation of local rules, and self-style. The results of multiple regression analyses showed a negative relation between curiosity and regular rule violation. Negative correlations were observed among minutiae, inquiry, and local rule violation. Furthermore, the mean score of local rule violation of a person who thinks that it is important for the work environment to offer high and excellent care is significantly higher than that of those who think that other environmental considerations are more important. The result elucidated the necessity of using workers' heuristics in the process of improving safety rules as well as improving their acceptability to workers. This point is important and applicable not only in the field of patient safety management systems, but also in other fields.
机译：本文使用218名护理人员回答的调查表，报告了创造性思维模式与违反规则行为之间的关系。进行探索性因素分析。结果显示了创造性思维的五个因素：好奇心，细节，探究，敏感性和勇气。此外，发现违反规则的行为包括三个因素：违反规则，违反当地规则和自我风格。多元回归分析的结果表明好奇心与规则违规之间存在负相关关系。在细节，查询和违反本地规则之间观察到负相关。此外，认为在工作环境中提供高质量和优质服务很重要的人的违反当地法规的平均得分，比那些认为其他环境因素更重要的人的得分高。结果阐明了在改进安全规则以及提高他们对工人的接受度的过程中必须使用工人的启发式方法。这一点很重要，不仅适用于患者安全管理系统领域，而且适用于其他领域。

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